joys of owning a smart meter
After looking into this account, it looks like the signal around this meter is weak, but it is still sending reads. We are currently adding more AMI backbone devices to improve the signal of the mesh network in the area, but that will take some time.
If you take a look at the reads from the first picture, you will notice the reads don’t look right. Both Channel 1 and 2 have extremely high positive and negative reads for the 30 minute intervals (mostly around 50-60 kWh, but some peaking at over 100 kWh). If you look at the first picture below, you can see the reads being negative. Also, looking at the table in the same picture, you can see the voltage was showing about -2000V and the temperature of this meter looks like its hotter than the sun at about 9000oC.
Also, digging deeper into this account, we can see couple alarms on September 6th. If you look at the second picture below, you will see the alarms associated with this meter. First alarm from Sept 6th is a last gasp alarm, which usually means the meter lost power. The second alarm shows that the meter detected some sort of tampering.
I know this is probably on your radar due to the tampering alarm, but can you please take a look at this if you haven’t already. Should we send a tech to investigate and remove the meter to check if there are jumpers behind the meter? Also, do we call the customer to make an appointment in this case and give them a heads up? This customer is a net metered and has shown frustration regarding not getting compensated for the power generated from the solar panels. Louis can probably explain the situation better than I can.