Spamming the forum is not a good idea. I’ve deleted all but this one copy of your comment.
In general I do not post specifics of customer data publicly, but since you’ve made it public on your own, I feel obliged to respond publicly. I want people to see how we handle this type of thing.
We shipped you a copy of Have Wood Will Travel on August 19th, after receiving your order on the evening of the 16th. This is consistent with our usual Mon/Wed/Fri mailing schedule.
Normally international deliveries take up to 6 weeks, many are delivered sooner but there is no guarantee. Tracking information is not available internationally, because no single postal system is carrying the package the whole way. The USPS could conceivably follow the package to our national border, but they do not. Once the package is handed off to the Argentinian Postal System, we cannot track it.
You wrote to us August 29th that your book hadn’t arrived. I reminded you of the international ship times, and requested your patience with the postal system.
You wrote to us September 5th, again asking for a tracking number and stating your book hasn’t arrived. I explained the lack of tracking availability (as above) and again requested your patience.
You wrote to us September 26th that your book still hadn’t arrived, and it had now been 5 weeks. At this point, I agreed that something may be amiss, and shipped a second copy. That went out the following day.
Two days later you wrote requesting an e-book version or PDF. I explained that we do not distribute this way, and requested your patience with the second mailing.
Now you are posting all over my forum with complaints, only 12 days after the second copy was shipped. There is still no way to track this mail. It is not likely to arrive for a week or two. You have to be patient.
I will remind you that you’ve had continuous and complete access to the Premium area of the website, which covers all aspects of building and operating the gasifier. There’s more info online than even in the book itself. If you need help getting logged in, view the thread here:
If this still is unsatisfactory, and you’d like a refund, please email me at firstname.lastname@example.org, and I’ll take care of it.